Posted: February 11, 2011
16

Lot’s of readers are reporting a virus from Coupons.com.  This virus is not from coupons.com, but a fake alert generated by some third-party – here’s an excerpt of the most important parts of a letter Coupons.com:

The one thing that we are absolutely certain of is that it does not exist within our servers, our software, or our website’s source code.We have been been able to determine that users that are affected by this fake alert are not infected with a virus unless he or she complies with the prompts.

Whenever and wherever you encounter a redirect trojan of this kind on the Internet, never click on any part of the window or any prompts that may subsequently appear. The safest thing to do at that point is to force the browser to close by pressing Ctrl+Shift+Delete, running your Task Manager, and manually shutting down all of your browser and prompt windows.

Do not click on the little X at the top, the OK or Cancel button.  Click on Ctrl+Shift+Delete all at the same time.  Then right-click on the pop-up item on the list, and click on End Task. This will ensure you don’t get infected.

Ask CCD Readers: I have personally never seen this virus and will continue using coupons.com, what about you?

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  • Lisa

    I got it two days ago. It pops up and tells you that you have been infected. It makes you think that it is your own computer’s virus protection. When you try to click to exit, you are already infected. This thing eventually took over my computer and I couldn’t do ANYTHING. It kept asking for $79.95 and my credit card number. I don’t think Coupons.com is a bad site but I am leery of going back anytime soon. :-(

    • deidre

      ECK! Scary!

  • nicole

    oh man this sucks. i hit cancel- bad mistake on my part. I should have hit the ctrl alt del. will once virus scan now! don’t think i’ll be using coupons.com anytime soon.

    • deidre

      ya after looking into it more and how many people are getting it, I’m thinking I’ll be boycotting them for a bit.

  • Cyndy

    This happened to me the other day at Coupons.com. A box popped up stating that my computer was infected and to download the virus protection now to save my computer. Everytime I tried to exit the window, it would pop up another. It did start to download it when I tried to X out of it. I forced the windows closed, ran my virus scan and restarted my computer. Everything seems ok. I was very concerned. I wish I could remember what coupon I had just selected when the pop up appeared.

  • Cathy

    It has happened to me…but like the letter said, it is not a virus, just prompt about a virus trying to invade and trying to get you to click on their stuff to clean things up. You can also put the site address in your restricted sites (which is what I did) and that should handle it. I have used the site since without any problem.

    • deidre

      Oh good to know.

  • Kari keller

    I had this happen to me last week. Totally freaked me out since I was using a work computer.

    It popped up AVG which I didn’t know if my work used or not. I closed it right away, thankfully.

  • Charlotte

    I have a similar window pop up on my son’s laptop and it ruined his computer.

  • Tracy

    We got hit by one, not from http://www.coupons.com, but another similar site. We had to go in through “safe mode with networking” to kill it. I will continue using coupons.com. My mom’s computer got hit by using coupons.com but she continues to use hers Those leefry will just miss out

  • marie

    I got into a huge argument with the I.T. guy at work …( with my bosses permission – I dowloaded coupns.com to use during my break time ) …
    he chewed me up ! said that program was the casue of my problems.. I assuered him it couldnt be..
    they even got me a brand new tower .. to start from scratch …..
    and i did it again..dowloaded coupons.com
    I am lucky i didnt get a warning ! becasue my computer has a trojan virus again.. he has been working on my computer all week …and banned me from getting near any coupon site…
    …im afraid to use it at home :( because if i get a virus on my house comouter …i dont have the patient I.T guy I have at work .

  • Gina P

    I had it pop ip the last two times fro coupons.com. I had one non virus but completely irritating screen show up on my desktop – as in taking over where my wallpaper should’ve been..they basically try and sucker you into buying this anti virus program…if you don’t, you just keep on getting these warnings and pop ups. We had to get rid of it via our safe mode and now whenever I see anything like this again, I freak out and shut down the computer. I won’t use coupons.com anymore because I just don’t want to have to deal with it again.

  • Gina P

    I had it pop ip the last two times from coupons.com. I had one completely irritating screen show up on my desktop – as in taking over where my wallpaper should’ve been..they basically try and sucker you into buying this anti virus program…if you don’t, you just keep on getting these warnings and pop ups. We had to get rid of it via our safe mode and now whenever I see anything like this, I freak out and shut down the computer. I won’t use coupons.com anymore because I just don’t want to have to deal with it again….and that stinks because I really like the site – I just won’t take any chances in messing up a $1000 laptop so I can save $.50 on Pringles.

  • M.Loyer

    I got the trojan and thank goodness Kaspersky shut it down. It nearly collapsed my computer. After the reboot that my antivirus performed I had to use Kaspersky to restore over 70 damaged system settings, including inaccessibility to my control panel options, my computer, ADMINISTRATIVE TASKS, etc. This virus attempted to take complete control of my computer. If you could have read all the things it damaged, you’d throw up. I nearly did. It took me two hours to get things back to normal. I agree with Gina: it’s not worth damaging my expensive laptop to save a buck.

  • Kevin

    I have always been suspicious of coupon sites because they all want you to download and install some special printing software. Being a retired programmer I know that there is absolutely no reason for this. Everything they need for printing the coupons is already contained in the browser and operating system. So they must be trying to put something else on your computer along with the printing program. Maybe harmless, maybe not. But it ain’t just so they can print the coupons.

  • Jill

    I have been printing coupons for YEARS and never once got a virus from it. The software is a must because people would otherwise download unlimited coupons.

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